Notifications
CityScreen Context has two separate ways of telling you something happened, and they do not overlap.
In-app notifications are a list in the client cabinet with an unread counter beside it. Nobody subscribes to them and nobody can turn them off; they arrive for everyone who is allowed to see them.
Email subscriptions are per person and configurable. There are two of them, both about creative review.
This page is for every employee, because everyone manages their own subscriptions. The parts about who receives what are for the owner and the admin, who decide the roles that govern it.
In-app notifications
A notification is raised for the organization, and a copy is put in front of every enabled employee of it. It appears immediately if the person has the cabinet open, and waits in the list otherwise.
What raises one
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A report you asked for is ready. See Reports.
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A new campaign has arrived and needs review. See Reviewing creatives.
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An automated guaranteed campaign or advertisement is waiting for approval, or a layout is.
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An automated guaranteed campaign was cancelled, or its status changed at the content management system’s end. See Automated guaranteed campaign states.
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An inventory synchronization could not complete. See Synchronization.
Automated guaranteed notifications carry the campaign or advertisement they are about, and the current count of items awaiting approval, so the list doubles as a queue depth.
Who can see the list
Owner, admin, manager and viewer.
Moderators find their work through the moderation queue and through the review emails below. A viewer narrowed to one legal entity does not receive the list; see Narrowing a viewer to one legal entity.
Opening the list marks what you have seen as read. Read state is yours alone — marking a notification read does not mark it read for a colleague.
Email subscriptions
Two subscriptions exist, and both concern creative review.
| Subscription | Sent when |
|---|---|
New moderation request |
Something is waiting for review — a moderation request from a demand partner, an automated guaranteed campaign or advertisement submitted for approval, or a layout awaiting a verdict. |
Moderation request state changed |
A moderation request has settled, or an automated guaranteed campaign has changed status. |
The first email is a digest. It lists everything the organization currently has awaiting review, grouped by demand partner, with the creatives themselves, so it tells you the state of the queue at the moment it was sent.
How often
Emails are sent in batches shortly after events occur. Events of the same kind that occur close together produce one email.
Who is subscribed, and how to change it
New employees are subscribed to both by default if their role is owner, admin, manager or moderator. Viewers are not subscribed to either.
To change your own, go to Account > Notifications. The screen is a grid: one row per subscription, one column per delivery channel. Tick or untick, then save.
An owner or an admin cannot change a colleague’s subscriptions from the client cabinet — each person manages their own.
Emails go only to employees who are enabled. Disabling an employee stops their emails without changing their subscriptions, and enabling them again resumes.
Subscriptions belong to the account, so a person given a new account subscribes again.
Delivery
Review emails are delivered by email. If you expect review emails and none arrive, ask the operator of the installation.
Emails that are not subscriptions
The platform sends a few messages that cannot be turned off in the subscription grid:
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the one-time code, when an account signs in with email as its second factor;
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the address-verification link, when an account’s email needs confirming;
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the password-reset link.
These go to the account holder regardless of role or subscription.
Read next
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Reviewing creatives — the work most of these messages are about.
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Positions — who is expected to act on a review.
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Audit — the record of organization and employee changes.